If a user (viewer license) klicks on an object, the "selection" grids appear. First time users think they can move the object, but are disappointed they don't go to the assigned models.
I often need to explain: ignore the selection grid, jus DOUBLE klick all objects to navigate to the assigned models.....As a viewer can not change the object it doesn't make sense to make it seem like they can.
Please remove the selection grid appearance in viewers mode