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Workspace Process Mining
Created by Semakaleng Maherry
Created on Nov 18, 2022

RELATED IDEAS

Customer Journey Models for Process Mining

The customer is requesting functionality for customer journey as an output format in Process Mining similar as BPMN/EPC. The capability should also allow customer journey data to be discovered, identify the bottlenecks etc...

  • Enable the customer journey to be include simulate customer journeys and highlight design inefficiencies

  • Semakaleng Maherry
    Reply
    |     Dec 1, 2022

    Hi Martin

    This feature is linked to mining of data, similar to how we discover the process data and its translated to BPMN/EPC, customer requires additional model type as customer journey map, but also to identify bottlenecks, conformance issues based to touchpoints and other relevant factors.

  • Product Manager
    Martin Scheid
    Reply
    |     Nov 18, 2022

    Hi Sema,

    is this feature more about the Mining of data from customer journeys or the Simulation of customer journeys?