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How can we make ARIS better?
Status Open for voting
Workspace Process Mining
Created by Nicolas Ballarin
Created on May 6, 2024

Enable insight to action grouping options

As of today, insight to action can only trigger case-id based alerts (1 case-id triggers 1 action, mail etc...).

It would be really useful to enable the possibility to select another field to group case-id for example by responsible (person or department). End-user will then receive an overview with a table listing all the case-ids which are matching the condition instead of receiving as many e-mail (perceived as a polution) as there are cases.

If a grouping field is selected, mail content should include all case-ids (with payload content) as a table or as a concatenated list. Information should be displayed following the payload order.

Ideally, it should be possible to embed links (under a short label).